SureStay Plus Hotel by Best Western Tempe University
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about SureStay Plus Hotel by Best Western Tempe University
SureStay Plus Hotel by Best Western Tempe University
The SureStay Plus by Best Western Tempe University is a 118-room hotel and suites located in the heart of Tempe, AZ just minutes away from the ASU campus, the major Phoenix metropolitan area and the vibrant, bustling world famous city of Scottsdale. The hotel features all the amenities needed for a relaxing, enjoyable stay whether for business or pleasure. We serve a complimentary full breakfast buffet, outdoor pool/spa, guest laundry facilities and a beautiful quaint putting green area to brush up on your golf game. Our rooms come equipped with a refrigerator, microwave, coffee-tea maker, iron/board, spacious closet area, flat screen TV with premium cable channels and a worktable area. We also offer extended-stay type suites furnished with a full kitchenette, sofa/living room furniture and cooking stove. We are located just minutes from many great local attractions such as Tempe Town Lake, ASU, Phoenix Sky Harbor International Airport, Tempe Market Place, Papago Park, Phoenix Zoo, Desert Botanical Gardens, Talking Stick Casino and Old Town Scottsdale and of course, numerous spectacular golf courses. Various entertainment complexes, restaurants and shopping all within a 5 mile radius. Only Major credit cards are accepted. Cash payment is not accepted, and there is a $200 deposit required at check in.
Ratings and reviews
Traveler reviews
Comment: Apr 3, 2025
Here’s a structured and professional review b Review for SureStay Plus by Best Western –
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Review for SureStay Plus by Best Western – Tempe, Arizona
My experience at the SureStay Plus by Best Western in Tempe, Arizona, was disappointing and far below expectations.
First and foremost, the hot tub was out of order, which was not disclosed at check-in despite my direct inquiry about its location. I later learned that it had been nonfunctional for months. Transparency about amenities is essential, and this was a clear failure in communication.
The room quality was below average, and I had to personally request that housekeeping mop the floors, which should be a standard cleaning procedure. Additionally, breakfast was served three hours late on my last day, making it an unreliable option for guests who planned to eat before heading out.
Another major issue was the lack of high-speed internet—the staff repeatedly blamed a technician for the problem, but there was no solution provided. In addition, the hotel enforces a very strict cancellation policy, making it difficult for guests to adjust their plans if issues arise.
Lastly, the hotel hosts a rehabilitation program for former drug users and ex-prisoners. While such programs serve an important purpose, guests should be informed in advance so they can make an informed decision about their stay.
Overall, this property does not uphold the typical Best Western standards, and I would not recommend staying here. If you value transparency, functional amenities, and a properly maintained hotel, I strongly suggest looking elsewhere.
⭐ 1/5 – Save your money and book a different hotel.
Hotel response
Comment: April 4
Thank you for your assessment of our hotel. We do apologize that you had trouble with our Wi-Fi during your visit, and for any inconvenience this may have caused. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements and ensure we offer a better experience for guests in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Comment: Mar 30, 2025
Stayed in: Mar 2025
One set of towels. Ask for more and we were told not until housekeeping arrived, so we shared a wet towel. Came back and housekeeping left no towels. Night manager was the onpy helpful person.
Comment: Mar 24, 2025
Stayed in: Mar 2025
Comment: Mar 18, 2025
Sure DON’T Stay here!
Hotel response
Comment: March 19
Thank you for taking the time to complete our survey and share your experience! I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Your comments will help us to see where we need to improve and we appreciate that you have taken the time to review our hotel! Please keep us in mind for your next stay in the area.
Comment: Mar 5, 2025
Stayed in: Feb 2025
Very good location
1429 N Scottsdale Rd, Tempe, 85281, United States|2.17 km from Tempe Beach Park
10 things to dowithin 2.12 km
Transportationwithin 2.38 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
Please contact hotel for price information
