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DoubleTree by Hilton Hotel Johnson City

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Fast facts

Check in from		16:00
Check out by		11:00
Breakfast		Breakfast available.
Pets		Pets are not allowed.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about DoubleTree by Hilton Hotel Johnson City

DoubleTree by Hilton Hotel Johnson City

Located within 5.2 km of Tweetsie Trail and 5.8 km of George L. Carter Railroad Museum, DoubleTree by Hilton Johnson City provides rooms in Johnson City. Featuring a bar, the 4-star hotel has air-conditioned rooms with free WiFi.

Ratings and reviews

Cleanliness
4.5
Location
4.5
Service
4.5
Rooms
4.0
Value
4.0
Sleep quality
4.5

Traveller reviews

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Mentioned by travellers

Comment: 10 Dec 2024

Stayed in: Dec 2024

The room was small, no facial tissues(empty box), ac/heating unit noisy and malfunctioning, feather sticking out of pillow that jabbed my partner’s face, light coming through window that shades did not fully cover, overall stay was terrible especially for the cost! AWFUL!!!stayHproperty
Family traveller

Comment: 20 Aug 2024

Stayed in: Aug 2024

Not Hilton Standards!!!!

Not up to Hilton standards. Stayed at many Hiltons and love the brand. Understood they were remodeling, however, room had many flaws. Toilet ran for at least an hour after flushed. Toilet paper holder hanging off wall, trim around door was falling off, dresser where fridge was housed, was unlevel and would not opened unless pulled hard. Fridge unlevel and wobbled (we wound up leveling ourselves to ensure our stuff would not spill over.).
Beds were comfortable and clean.Indoor pool needed maintained, multiple bugs/moths/dirt in the water, and it was ice cold!!!!!!! Just not Hilton standard what so ever. Told front desk and their response was “we will look into it” Not happy at all, no customer recovery …would not recommend this hotel.

Hotel response

Comment: 22 August

Thank you very much for sharing your comments regarding your recent stay with us. We are truly sorry for the poor experience we provided you and apologize for the inconveniences. We do work hard to provide each and every guest with a comfortable and problem free stay and clearly, we failed on many areas. We did not live up to the standards we set for ourselves and certainly not to the standards you deserve as a valued guest in our hotel. Your review has been shared with our team and been discussed so that we immediately address and correct the conditions you encountered to prevent them from repeating. We know you have many options to choose from when you stay in a hotel and we appreciate you choosing to stay with us, and we appreciate your loyalty to the Hilton family of hotels.
I am happy to follow up with you at your convenience, and can be reached via email at steve.lewis@hilton.com.
Again, we offer our sincere apology and would welcome the opportunity to make it right for you.
Sincerely,
Steve Lewis

Comment: 1 Jan 2025

Stayed in: Dec 2024

Great staff doing their best with what they have. Three night stay. No room service. No trash pick up even when we specifically requested.
Family traveller

Comment: 26 Dec 2024

Stayed in: Dec 2024

Avoid Until Refurbishments are Complete

The hotel was disappointing, with threadbare carpets and dirty bathroom grout, highlighting a lack of proper maintenance. A sign at the entrance claims the property is under renovation, but based on reviews spanning several years, there’s little evidence to support this claim. Refurbishment is long overdue to meet even the most basic expectations.

Comment: 13 Nov 2024

Stayed in: Nov 2024

I enjoyed the layout of the rooms, however the rooms needed work and I understand they are in the middle of renovations, but specifically in our room the shower door would not slide, it was broken and the toilet ran every 10 minuses. Again while I can understand renovations are being completed at the property, I don’t understand renting a room that’s in need of work.

Excellent location

4.5

211 Mockingbird Ln, Johnson City, 37604, United States|0.23 km from JCPenney

10 things to dowithin 2.09 km

0.23 km
0.53 km
0.71 km
0.67 km

Check in and check out

Check in from:

16:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast menu

Buffet, Set menu, Boxed/packaged food.

Breakfast options

American breakfast, Continental breakfast.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform DoubleTree by Hilton Johnson City in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logocard logocard logocard logo

DoubleTree by Hilton Hotel Johnson City: FAQs

Yes, DoubleTree by Hilton Hotel Johnson City does have a restaurant.
At DoubleTree by Hilton Hotel Johnson City you can check in from 16:00, and you'll need to check out before 11:00.
Yes, there is parking available at DoubleTree by Hilton Hotel Johnson City.
DoubleTree by Hilton Hotel Johnson City is 3.2 km away from Johnson City city centre.
DoubleTree by Hilton Hotel Johnson City is in Johnson City, United States and is 3.2 km away from Johnson City city centre.

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