Raffles Boston
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Raffles Boston
Raffles Boston
Conveniently located in the centre of Boston, Raffles Boston offers air-conditioned rooms, a fitness centre, free WiFi and a terrace. Offering a restaurant, the property also has a bar, as well as an indoor pool and a sauna.
Ratings and reviews
Cleanliness4.6
Location4.7
Service4.2
Rooms4.5
Value3.8
Sleep quality4.6
Traveller reviews
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Mentioned by travellers
Couple
Comment: 2 Mar 2025
Stayed in: Mar 2025
First visit
Normally stay at Four Seasons but wanted to try the new Raffles. Glad we did. From the moment the valets met us at the car we were pleased with every staff encounter. A beautiful lobby. Our room was a corner king & very comfortable & clean. The color palette was soothing & the room was quiet. We enjoyed drinks with friends at the Blind Duck speakeasy bar. Had brunch at The Long Bar. Beautiful views of Boston skyline. We will definitely have a hard choice next time we visit Boston.
Hotel response
Comment: 6 March
Dear 4nonni,
Thank you for the glowing comments from your recent stay at our hotel.
Here at Raffles Boston, we proudly deliver to all of our guests excellent services and facilities. We are thrilled to learn that you enjoyed a pleasant experience with us. Your high marks are encouraging to our team in continuing to go above and beyond.
We look forward to your return sooner rather than later in creating even more memorable visits.
Best regards,
Aileen Hoang
Executive Office
Thank you for the glowing comments from your recent stay at our hotel.
Here at Raffles Boston, we proudly deliver to all of our guests excellent services and facilities. We are thrilled to learn that you enjoyed a pleasant experience with us. Your high marks are encouraging to our team in continuing to go above and beyond.
We look forward to your return sooner rather than later in creating even more memorable visits.
Best regards,
Aileen Hoang
Executive Office
Solo traveller
Comment: 20 Jan 2025
Stayed in: Jan 2025
Best Hotel in the Heart of the City / 5 Stars!
My experience at the Raffles Hotel in Boston was exceptional from start to finish. From the moment I arrived, Stephan, the doorman, made me feel like a valued guest, greeting me warmly and with a personal touch. The level of attentiveness extended to my butler, Veleska, who provided a thorough and engaging overview of the hotel’s grounds and her role. She also went above and beyond in coordinating my tea time, making the experience seamless and memorable.
The hotel itself exceeded all expectations, with impeccable service and outstanding indoor dining. The atmosphere was both luxurious and inviting, making it an ideal location for meetings or special events. Having enjoyed this stay so thoroughly, I’m eager to explore other Raffles properties, particularly when I’m traveling in Asia, as I’ve stayed in New World Makati and know the brand’s reputation for excellence.
I wholeheartedly recommend the Raffles Boston for anyone looking for an unforgettable stay in the heart of the city.
The hotel itself exceeded all expectations, with impeccable service and outstanding indoor dining. The atmosphere was both luxurious and inviting, making it an ideal location for meetings or special events. Having enjoyed this stay so thoroughly, I’m eager to explore other Raffles properties, particularly when I’m traveling in Asia, as I’ve stayed in New World Makati and know the brand’s reputation for excellence.
I wholeheartedly recommend the Raffles Boston for anyone looking for an unforgettable stay in the heart of the city.
Hotel response
Comment: 25 February
Dear Venture23365369586,
Thank you for the glowing review from your recent visit to our hotel.
We are excited to learn that you enjoyed such a delightful stay with us. Here at Raffles Boston, we strive to deliver perfect services and facilities to all of our guests. Your praising comments are encouraging to our team in continuing to strive above and beyond.
We look forward to your return sooner rather than later in creating even more memorable experiences.
Best regards,
Aileen Hoang
Executive Office
Thank you for the glowing review from your recent visit to our hotel.
We are excited to learn that you enjoyed such a delightful stay with us. Here at Raffles Boston, we strive to deliver perfect services and facilities to all of our guests. Your praising comments are encouraging to our team in continuing to strive above and beyond.
We look forward to your return sooner rather than later in creating even more memorable experiences.
Best regards,
Aileen Hoang
Executive Office
Solo traveller
Comment: 28 Dec 2024
Stayed in: Dec 2024
Subpar Services
NA's first Raffles has nice and spacious rooms, convenient locations, and friendly staff. However, several service lapses across departments throughout the stay make this Raffles a subpar hotel compared with Four Seasons. The front drive staff was friendly and welcoming, and check-in was smooth. However, I did not have a Meet & Greet from the butler, which is supposed to be the main selling point and differentiator. The butler communicated with me via text messages throughout the stay and answered requests promptly, which was great. I was upgraded with the FHR benefits, and the room was spacious. I loved the heated bathroom floor, which made a winter stay in Boston much more comfortable. Most controls in the room are automated through the touchpad on the wall. However, the interface was hard to use and not responsive occasionally. The AC gets loud from time to time. Now, onto the service lapses that made my experience disappointing:
Housekeeping is not up to standard and seems to do the bare minimum. Upon check-in, I immediately noticed several water spots in the bathroom faucets and shower room, which I've never seen at the Four Seasons One Dalton where I usually stay. The tissue box was already nearly empty and should've been replaced. I requested extra waters before my stay, and these comments should be communicated but my waters were not replaced daily after housekeeping service. Also, my water glass was never replaced, and by day 3, they had placed that same glass full of fingerprints on the bedside table. My dining experiences were also mediocre, to say the least. I joined for breakfast daily, and on the first day, I requested no cheese in the omelet but still got cheese. On the second day, I was mistakenly given the lunch menu instead of the brunch menu, and the hostess did not know which menu was offered that day, which was highly unprofessional. Several berries on the side I ordered were rotten and molded for that meal. Moreover, they forgot to put chicken in the Caesar salad for the room service order. Most of the restaurant staff was friendly and professional. Still, I was unsure if the hotel was getting some temps because several interactions did not meet standards with the verbiage they used. Overall, these were not huge mistakes but added up to make the Raffles not a luxury stay. I hope the hotel improves its service standards that match the Raffles brand.
Housekeeping is not up to standard and seems to do the bare minimum. Upon check-in, I immediately noticed several water spots in the bathroom faucets and shower room, which I've never seen at the Four Seasons One Dalton where I usually stay. The tissue box was already nearly empty and should've been replaced. I requested extra waters before my stay, and these comments should be communicated but my waters were not replaced daily after housekeeping service. Also, my water glass was never replaced, and by day 3, they had placed that same glass full of fingerprints on the bedside table. My dining experiences were also mediocre, to say the least. I joined for breakfast daily, and on the first day, I requested no cheese in the omelet but still got cheese. On the second day, I was mistakenly given the lunch menu instead of the brunch menu, and the hostess did not know which menu was offered that day, which was highly unprofessional. Several berries on the side I ordered were rotten and molded for that meal. Moreover, they forgot to put chicken in the Caesar salad for the room service order. Most of the restaurant staff was friendly and professional. Still, I was unsure if the hotel was getting some temps because several interactions did not meet standards with the verbiage they used. Overall, these were not huge mistakes but added up to make the Raffles not a luxury stay. I hope the hotel improves its service standards that match the Raffles brand.
Hotel response
Comment: 6 January
Dear kylel583,
Thank you for your time in reviewing your recent visit to our hotel.
I am sorry to learn that the experience did not fully meet your expectations. Here at Raffles Boston, we strive to perfect all details of services and facilities in creating the utmost comfortable stay. We obviously fell short to excellence on this occasion. Your feedback is invaluable for continuous improvements. I have shared the details across our team for immediate implementations, particularly with our Butlers, Housekeeping, and Food and Beverage departments.
We look forward an opportunity of welcoming you back for an enhanced experience.
Best regards,
Aileen Hoang
Executive Office
Thank you for your time in reviewing your recent visit to our hotel.
I am sorry to learn that the experience did not fully meet your expectations. Here at Raffles Boston, we strive to perfect all details of services and facilities in creating the utmost comfortable stay. We obviously fell short to excellence on this occasion. Your feedback is invaluable for continuous improvements. I have shared the details across our team for immediate implementations, particularly with our Butlers, Housekeeping, and Food and Beverage departments.
We look forward an opportunity of welcoming you back for an enhanced experience.
Best regards,
Aileen Hoang
Executive Office
Couple
Comment: 30 Nov 2024
Stayed in: Nov 2024
The first Raffles in the US might be a mistake!?
As frequent, very satisfied, guests of both Four Seasons in Boston we decided to see what all the hype was with the butler service Raffles offers. While they do reach out prior to your stay for preferences no one seemed aware of our wishes upon check in. Our requests were not acknowledged on three occasions leaving us to wonder if the butlers only pay attention to VIP requests or guests of the highest priced rooms.
I would venture to guess the service and attention to detail provided by a Raffles butler in Singapore is likely much better than in the US hence my review title.
On a positive note, the room and bath were gorgeous. However, one of our requests was NOT to view the parking garage but when we opened the draperies there was the top floor of the garage right outside the window making parked cars THE focal point. The menu in The Long Bar is limited in my opinion although the food and service were good. The pool facility is fantastic with very comfortable double lounge chairs. Although, it viewed the garage on one side as well.
I would venture to guess the service and attention to detail provided by a Raffles butler in Singapore is likely much better than in the US hence my review title.
On a positive note, the room and bath were gorgeous. However, one of our requests was NOT to view the parking garage but when we opened the draperies there was the top floor of the garage right outside the window making parked cars THE focal point. The menu in The Long Bar is limited in my opinion although the food and service were good. The pool facility is fantastic with very comfortable double lounge chairs. Although, it viewed the garage on one side as well.
Hotel response
Comment: 4 December
Dear NonUn Turista,
Thank you for your time in reviewing your recent stay at our hotel.
I am sorry to hear that the experience did not fully meet your expectations. Here at Raffles Boston, our team aims for perfection in delivering the best of services and facilities to all of our guests, of which we fell short on this occasion. Your feedback is invaluable for continuous improvements. I have shared the details across all departments for timely implementations.
We look forward to an opportunity of your return in creating a more pleasant visit.
Best regards,
Aileen Hoang
Director of Quality
Thank you for your time in reviewing your recent stay at our hotel.
I am sorry to hear that the experience did not fully meet your expectations. Here at Raffles Boston, our team aims for perfection in delivering the best of services and facilities to all of our guests, of which we fell short on this occasion. Your feedback is invaluable for continuous improvements. I have shared the details across all departments for timely implementations.
We look forward to an opportunity of your return in creating a more pleasant visit.
Best regards,
Aileen Hoang
Director of Quality
Couple
Comment: 13 Nov 2024
Stayed in: Nov 2024
Excellent! Highly Recommend
Helpful and super friendly staff. Exceptionally attentive. Our upgrade to the Emerald Suite was a very nice surprise as we were celebrating our 20th wedding anniversary. The room was really beautiful and comfortable. Unfortunately we didn't get the opportunity to use the spa or pool but it gives us a good reason to come back soon to do so!
Hotel response
Comment: 13 November
Dear Z4823XWstephaniep,
Thank you for the wonderful comments from your recent visit to our hotel.
We are excited to have been a part of your special celebration in creating a memorable experience. Here at Raffles Boston, our team proudly aim to deliver excellent service and facilities to all of our guests. Your praise is encouraging for us to continue going above and beyond.
We look forward to your return sooner rather than later!
Best regards,
Aileen Hoang
Director of Quality
Thank you for the wonderful comments from your recent visit to our hotel.
We are excited to have been a part of your special celebration in creating a memorable experience. Here at Raffles Boston, our team proudly aim to deliver excellent service and facilities to all of our guests. Your praise is encouraging for us to continue going above and beyond.
We look forward to your return sooner rather than later!
Best regards,
Aileen Hoang
Director of Quality
Excellent location
40 Trinity Pl, Back Bay, Boston, 02116, United States|2.15 km from Boston City Heliport
10 things to dowithin 2.10 km
0.65 km
1.72 km
2.52 km
Transportationwithin 2.20 km
0.15 km
0.16 km
0.29 km
Airportwithin 6.01 km
2.16 km
6.01 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
American breakfast, Continental breakfast, Gluten free breakfast, Vegetarian breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Raffles Boston in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. All rooms come with Butler Service.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Raffles Boston: FAQs
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