H10 Gran Tinerfe - Adults Only
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are not allowed at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about H10 Gran Tinerfe - Adults Only
H10 Gran Tinerfe - Adults Only
Facing the beachfront, H10 Gran Tinerfe - Adults Only offers 4-star accommodation in Adeje and features a garden, terrace and restaurant. 300 metres from Bobo Beach and 400 metres from Playa de Troya, the property provides a bar and a casino.
Ratings and reviews
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Couple
Comment: 23 Sep 2024
Stayed in: Sep 2024
H10 Gran Terrific
We had a fantastic time, it was our first time and definitely won’t be the last, the entertainment team were fantastic and day time games etc were lots of fun and evening bands and singers was so good had us up on our feet dancing. We are sad to leave and wish we stayed longer.
Couple
Comment: 22 Sep 2024
Stayed in: Sep 2024
A run down hotel only saved by majority of staff - not worth the money!
We stayed there for 7 days and purchased all the bells and whistles: privilege service, a superior room with a sea view. Basically, we’re talking about £3000 for 7 nights, which may not seem much for some, but it’s quite a lot for us, and we expected an absolutely perfect room.
Upon arrival, we checked in at the reception but were not informed there was a separate reception area for privilege customers. Therefore, we waited in the queue—not an issue, as staff wouldn’t know you’re a privilege customer before check-in. When booking our holiday, we were told that late checkout would be available, as our transfer back was around 5:30-6 PM. However, when we asked about it, we were told to book the late checkout the day before leaving.
Unfortunately, due to our flight arriving late, no one was available to show us around the place, which was apparently also a perk of the privilege service. This became crucial later, as nothing was explained—there were no instructions on how to use the coffee maker in the room, how the jacuzzi worked, or how to log in to the computers to browse the internet in the privilege service. A simple information leaflet next to the facility would have been extremely helpful. But this was just the beginning.
As we walked through the corridors of the hotel, we immediately noticed that the carpet was extremely dirty and looked like it had never been vacuumed. There was debris everywhere, splashes of paint, and patches of dirt—an absolute disgrace for a 4-star establishment. Upon entering the room, I noticed right away that the floor had multiple cracks and debris scattered everywhere, especially next to the floor lamp. This debris was never cleaned or vacuumed throughout our entire stay, despite us leaving the "please clean the room" sign on the doorknob.
Our worst fears were confirmed when we entered the bathroom through the glass doors—which, by the way, could not be closed. If you want to visit the bathroom in the middle of the night and switch on the light, you’ll not only wake up the people staying with you (due to the see-through door), but they’ll also hear everything from the bedroom.
The bathroom was by far the biggest disaster. The quality of cleaning was non-existent, and every single fixture or fitting was in an absolutely disgusting state. The hairdryer was slimy and covered in some sort of yellow discharge, and the shower cabin looked as if someone had just showered there after working in a coal mine. Mold and dirt were visible in every single corner, and the paint job and silicone were greatly worn out. It seemed like the bathroom hadn’t been cleaned properly in ages. Stains that wouldn’t come off with standard cleaning solutions were everywhere, and limescale buildup was preventing proper water flow. This was clearly the result of months of neglect and improper cleaning of the showerheads. On the second day, I cut myself shaving and wanted to clean up immediately, as blood on the floor is not a pleasant sight. Since it was just an hour before the cleaners were due, I left it for them to handle. Unsurprisingly, the dried blood was still there on the day we checked out. One of the most unique sights was a cockroach crawling in the bathroom at night. Having never seen one before, I didn’t expect to see many more.
When we picked up products from the tray, a thick layer of dust appeared because the items hadn’t been touched in ages. After eating everything (peanuts and crisps), none of the minibar items were replenished, despite the fact that it was clearly mentioned they would be replaced free of charge.
We were also told that the mini-fridge would be replenished daily, free of charge—another perk of privilege service. However, despite us drinking all the Coke, orange juice, some beer, and plenty of water, the fridge was never refilled throughout our entire stay. If you ever stay there, never check inside the duvets—we made that mistake. What we found was something you’d expect in a 0-star room rented by the hour: stains and human discharge. The bedding was never changed once; the beds were just tidied up, but we slept in the same sheets throughout our stay.
As a privilege service member, you have access to a privilege lounge, terrace, and small jacuzzi. It’s advertised as having a bar and coffee service. The "bar" means there are some bottles of alcohol and soft drinks so you can make your own drinks. Initially, there wasn’t even grenadine syrup for sweet cocktails until a helpful staff member brought it upon request. Sweet syrups are essential for self-service cocktail making and should be available. There is no "coffee service"—just a coffee machine for making it yourself. The daily snack service consisted of leftover buffet items, typically three unlabelled dishes. If you have allergies or food preferences, forget about eating anything. The privilege room also introduced me to much larger cockroaches than the ones I saw in the bathroom. I understand that cockroach infestations are common in tropical climates, but you’d expect a premium establishment to take premium precautions to prevent them.
The buffet-style restaurant offered a relatively good selection for lunch and dinner, but breakfast was extremely poor. Unfortunately, there’s a lot of food recycling going on. Mushrooms served hot in the morning would be offered as cold options later in the day and then reheated the next day. Eggs boiled in their shells for breakfast would be halved and served later, then added to salads or stews the following day. Food labelling was non-existent—just like in the privilege snacks. If you have allergies or intolerances, this is not the hotel for you. Meatballs were placed in the vegetarian section, ketchup was labelled as mayo, and cucumber as sausages. Quite often, items weren’t labelled at all, so you had to guess what they were. Thankfully, I don’t have any known food allergies, but I can’t imagine the difficulty for those who do. You don’t want to ask staff about every item at the buffet—everything should be clearly labelled.
The bars have a very limited cocktail menu and don’t use specialized tools for making them, so cocktails taste different at each bar. The pool bar makes the best cocktails. When we booked, the drinks menu was much more extensive, but it had been reduced by about 40%. If these changes are seasonal, they should be clearly mentioned in all leaflets, on the website, and on their social media.
One day before checking out, we asked for a late checkout, as mentioned in our correspondence with the hotel and upon our arrival. We were entitled to it but were informed it couldn’t be done. However, we were told we could keep our bracelets until our transfer arrived so we could still use the lounge and other facilities. I would have preferred to stay in the room longer, so I could shower before leaving and still use the pool. Late checkout was one of the reasons we purchased the privilege service, and yet again, we were let down. The explanation that the hotel was fully booked seemed weak, as many guests arrive around 1 AM, leaving plenty of time to clean the room and prepare it for the next guests, especially when cleaning seems barely involved.
I would probably give the hotel 2 stars, mainly because most of the staff (waiters, waitresses, the girl stocking the privilege room, and the female members of the animation team) were amazing. Its location on the beach and some events, like the rock 'n' roll band on Wednesday with an incredibly talented guitar player, were also highlights. However, with everything else mentioned, I can’t justify £450 per night for this experience. In 2022, I stayed at a very small, modest 3-star hotel that was a third of the price but ten times better in every aspect. This 1-star review is based on that comparison. A few months ago, I stayed at a similar 4-star hotel in Rhodes with similar facilities, and the price was also 30% less than H10 Gran Tinerfe. The cleanliness and overall condition of that hotel were incomparable to my experience here—in Rhodes, it felt like entering a newly renovated room every time after cleaning.
As for now - I would never come back to this hotel or a whole chain in general, as the experience is not worth over £3000 spent and surely should not be called a privilege or superior service.
Upon arrival, we checked in at the reception but were not informed there was a separate reception area for privilege customers. Therefore, we waited in the queue—not an issue, as staff wouldn’t know you’re a privilege customer before check-in. When booking our holiday, we were told that late checkout would be available, as our transfer back was around 5:30-6 PM. However, when we asked about it, we were told to book the late checkout the day before leaving.
Unfortunately, due to our flight arriving late, no one was available to show us around the place, which was apparently also a perk of the privilege service. This became crucial later, as nothing was explained—there were no instructions on how to use the coffee maker in the room, how the jacuzzi worked, or how to log in to the computers to browse the internet in the privilege service. A simple information leaflet next to the facility would have been extremely helpful. But this was just the beginning.
As we walked through the corridors of the hotel, we immediately noticed that the carpet was extremely dirty and looked like it had never been vacuumed. There was debris everywhere, splashes of paint, and patches of dirt—an absolute disgrace for a 4-star establishment. Upon entering the room, I noticed right away that the floor had multiple cracks and debris scattered everywhere, especially next to the floor lamp. This debris was never cleaned or vacuumed throughout our entire stay, despite us leaving the "please clean the room" sign on the doorknob.
Our worst fears were confirmed when we entered the bathroom through the glass doors—which, by the way, could not be closed. If you want to visit the bathroom in the middle of the night and switch on the light, you’ll not only wake up the people staying with you (due to the see-through door), but they’ll also hear everything from the bedroom.
The bathroom was by far the biggest disaster. The quality of cleaning was non-existent, and every single fixture or fitting was in an absolutely disgusting state. The hairdryer was slimy and covered in some sort of yellow discharge, and the shower cabin looked as if someone had just showered there after working in a coal mine. Mold and dirt were visible in every single corner, and the paint job and silicone were greatly worn out. It seemed like the bathroom hadn’t been cleaned properly in ages. Stains that wouldn’t come off with standard cleaning solutions were everywhere, and limescale buildup was preventing proper water flow. This was clearly the result of months of neglect and improper cleaning of the showerheads. On the second day, I cut myself shaving and wanted to clean up immediately, as blood on the floor is not a pleasant sight. Since it was just an hour before the cleaners were due, I left it for them to handle. Unsurprisingly, the dried blood was still there on the day we checked out. One of the most unique sights was a cockroach crawling in the bathroom at night. Having never seen one before, I didn’t expect to see many more.
When we picked up products from the tray, a thick layer of dust appeared because the items hadn’t been touched in ages. After eating everything (peanuts and crisps), none of the minibar items were replenished, despite the fact that it was clearly mentioned they would be replaced free of charge.
We were also told that the mini-fridge would be replenished daily, free of charge—another perk of privilege service. However, despite us drinking all the Coke, orange juice, some beer, and plenty of water, the fridge was never refilled throughout our entire stay. If you ever stay there, never check inside the duvets—we made that mistake. What we found was something you’d expect in a 0-star room rented by the hour: stains and human discharge. The bedding was never changed once; the beds were just tidied up, but we slept in the same sheets throughout our stay.
As a privilege service member, you have access to a privilege lounge, terrace, and small jacuzzi. It’s advertised as having a bar and coffee service. The "bar" means there are some bottles of alcohol and soft drinks so you can make your own drinks. Initially, there wasn’t even grenadine syrup for sweet cocktails until a helpful staff member brought it upon request. Sweet syrups are essential for self-service cocktail making and should be available. There is no "coffee service"—just a coffee machine for making it yourself. The daily snack service consisted of leftover buffet items, typically three unlabelled dishes. If you have allergies or food preferences, forget about eating anything. The privilege room also introduced me to much larger cockroaches than the ones I saw in the bathroom. I understand that cockroach infestations are common in tropical climates, but you’d expect a premium establishment to take premium precautions to prevent them.
The buffet-style restaurant offered a relatively good selection for lunch and dinner, but breakfast was extremely poor. Unfortunately, there’s a lot of food recycling going on. Mushrooms served hot in the morning would be offered as cold options later in the day and then reheated the next day. Eggs boiled in their shells for breakfast would be halved and served later, then added to salads or stews the following day. Food labelling was non-existent—just like in the privilege snacks. If you have allergies or intolerances, this is not the hotel for you. Meatballs were placed in the vegetarian section, ketchup was labelled as mayo, and cucumber as sausages. Quite often, items weren’t labelled at all, so you had to guess what they were. Thankfully, I don’t have any known food allergies, but I can’t imagine the difficulty for those who do. You don’t want to ask staff about every item at the buffet—everything should be clearly labelled.
The bars have a very limited cocktail menu and don’t use specialized tools for making them, so cocktails taste different at each bar. The pool bar makes the best cocktails. When we booked, the drinks menu was much more extensive, but it had been reduced by about 40%. If these changes are seasonal, they should be clearly mentioned in all leaflets, on the website, and on their social media.
One day before checking out, we asked for a late checkout, as mentioned in our correspondence with the hotel and upon our arrival. We were entitled to it but were informed it couldn’t be done. However, we were told we could keep our bracelets until our transfer arrived so we could still use the lounge and other facilities. I would have preferred to stay in the room longer, so I could shower before leaving and still use the pool. Late checkout was one of the reasons we purchased the privilege service, and yet again, we were let down. The explanation that the hotel was fully booked seemed weak, as many guests arrive around 1 AM, leaving plenty of time to clean the room and prepare it for the next guests, especially when cleaning seems barely involved.
I would probably give the hotel 2 stars, mainly because most of the staff (waiters, waitresses, the girl stocking the privilege room, and the female members of the animation team) were amazing. Its location on the beach and some events, like the rock 'n' roll band on Wednesday with an incredibly talented guitar player, were also highlights. However, with everything else mentioned, I can’t justify £450 per night for this experience. In 2022, I stayed at a very small, modest 3-star hotel that was a third of the price but ten times better in every aspect. This 1-star review is based on that comparison. A few months ago, I stayed at a similar 4-star hotel in Rhodes with similar facilities, and the price was also 30% less than H10 Gran Tinerfe. The cleanliness and overall condition of that hotel were incomparable to my experience here—in Rhodes, it felt like entering a newly renovated room every time after cleaning.
As for now - I would never come back to this hotel or a whole chain in general, as the experience is not worth over £3000 spent and surely should not be called a privilege or superior service.
Couple
UK
Comment: 9 Sep 2024
Always a wonderful stay at the H10 Gran Tinerfe
Another fabulous stay at the H10 Gran Tinerfe! Client service is second to none and every member of staff without exception are pleasant and helpful from the minute you walk in the door to the minute you leave and they do whatever they can to make a good holiday great. Rooms are clean and comfortable and the whole hotel is spotless and the complimentary toiletries are lovely. The animation team do a great job in getting people mixing and having a good time, the foam party is always great, they work long hours and always have a smile on their faces, well done Dani, Sheila,Elvira and Dora! Already booking our next visit and we’ve not finished this holiday yet!
Hotel response
Comment: 12 September
Dear Guest,
Thank you so much for your great review! We are happy to hear that you had another fabulous stay at H10 Gran Tinerfe and that our team made your holiday extra special. It's fantastic to know that you enjoyed our clean and comfortable rooms, friendly staff, and all the fun activities organized by our animation team. We'll be sure to pass on your kind words to all our staff.
We look forward to welcoming you back soon.
Best regards.
H10 Gran Tinerfe Management Team.
Thank you so much for your great review! We are happy to hear that you had another fabulous stay at H10 Gran Tinerfe and that our team made your holiday extra special. It's fantastic to know that you enjoyed our clean and comfortable rooms, friendly staff, and all the fun activities organized by our animation team. We'll be sure to pass on your kind words to all our staff.
We look forward to welcoming you back soon.
Best regards.
H10 Gran Tinerfe Management Team.
Couple
Comment: 23 Jan 2025
Stayed in: Jan 2025
Great Hotel
First visit to this hotel and we were not disappointed the staff are lovely so friendly and helpful entertainment was great we used the heated outdoor pool which was lovely always plenty of sun beds loved the coffee shop and the sunset bar food was good always plenty of choice we had a sea facing room which was great to sit and watch the sunset bed was comfy the only thing that I thought could be improved Is the furniture in the room was looking slightly tired but not a great issue for us we will definitely be back
Group traveller
UK
Comment: 14 Jan 2025
Stayed in: Jan 2025
Amazing staff
Just came back and all I can say is What amazing staff, so therefore an amazing holiday.
Yes the hotel is old and there are a few tired areas, but only if you go looking.
I stayed as a preferred guest which includes the a la carte restaurant for all your meals. These guys are the absolute best and made every meal so special.
If you like dressing for dinner and being severed by great people then preferred is the way to go, but it also has a great buffet restaurant if you’re not so keen.
Yes the hotel is old and there are a few tired areas, but only if you go looking.
I stayed as a preferred guest which includes the a la carte restaurant for all your meals. These guys are the absolute best and made every meal so special.
If you like dressing for dinner and being severed by great people then preferred is the way to go, but it also has a great buffet restaurant if you’re not so keen.
Hotel response
Comment: 17 January
Dear Guest,
Thank you for choosing our hotel as your holiday destination. It was a pleasure to have you with us.
We are delighted to hear that you enjoyed your stay, and we truly appreciate your feedback. Your comments are invaluable in helping us continually improve and provide the best possible service to all our guests.
Once again, thank you for taking the time to share your experience. We look forward to welcoming you back soon for another memorable stay.
Warm regards,
H10 Management Team
Thank you for choosing our hotel as your holiday destination. It was a pleasure to have you with us.
We are delighted to hear that you enjoyed your stay, and we truly appreciate your feedback. Your comments are invaluable in helping us continually improve and provide the best possible service to all our guests.
Once again, thank you for taking the time to share your experience. We look forward to welcoming you back soon for another memorable stay.
Warm regards,
H10 Management Team
Location
Av. Rafael Puig Lluvina, 13, Adeje, 38660, Spain|0.49 km from Siam park
10 things to dowithin 0.58 km
0.49 km
1.17 km
1.16 km
2.77 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are not allowed at this hotel.
Cribs can't be added.
Pets are not allowed.
Breakfast available.
Breakfast price
$6 (≈EUR 3.0)/person
Breakfast menu
Buffet.
The published rates for stays on the 25 and 31 December include a mandatory fee for the gala dinners held on those evenings. Please note that drinks are not included for halfboard or fullboard rates. Please note that Parking is subject to availability due to limited spaces.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
The hotel accepts the following payment methods:
Cash
H10 Gran Tinerfe - Adults Only: FAQs
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