Citadines Raffles Place Singapore
88 Market St, Level 9, Outram, Singapore, 048940, Singapore
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Citadines Raffles Place Singapore
Citadines Raffles Place Singapore
Citadines Raffles Place Singapore provides accommodation set 500 metres from the centre of Singapore and features an outdoor swimming pool and a fitness centre. This 4-star aparthotel offers a lift and a shared kitchen.
Ratings and reviews
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Couple
EE
Comment: 19 Jan 2025
Stayed in: Dec 2024
Great location and good facilities, but don't bother with the more expensive options
GOOD POINTS
*The location (within an easy 5-minute stroll of the Raffles Place metro and close to both the river and the Marina Bay area) was the main reason we chose to stay here, and it was perfectly situated.
*Our room, like the hotel itself, was very clean.
*The bathroom was nicely appointed, and the shower was very spacious.
*There was more than enough wardrobe space for everything we wanted to hang up and put away, plus one of the cupboards had an easy to use and reliable electronic safe in it.
*Once we figured out how it all worked, the lighting and air conditioning systems were very good. The air conditioning was also split between the main level and the loft, which meant we could (and did) use one or the other depending which part we were using.
*The pool was lovely, and towels were provided. Being open until 10.00 pm was great, as that was the best - and quietest - time of day to use it. There's also a jacuzzi, but I couldn't get it to work (but maybe that was just me being a bit dense).
*The walking track around the outside of the hotel is a great idea and really well designed.
*The WiFi was fast and reliable.
*The electronic Do Not Disturb function was a great addition, and the cleaners respected our privacy throughout our stay.
BAD POINTS
*Given the already high cost of the ordinary loft, we decided we might as well pay extra for the Grand Loft. My advice to anyone thinking of doing the same is: don't bother. We were attracted by the extra 10 m2 of space, but it turns out that's pretty much all useless corridor space. Everything else is basically exactly the same as in the smaller loft.
*Even with the significantly expanded width, the bedroom area on the loft level was no wider. In fact it was very pokey, plus there was just the single mattress on the floor, and the bed linen was the non-breathing variety which gets uncomfortable in a climate like Singapore has (even with air conditioning).
*The sofa in the living area was (we think) a fold-down futon, and therefore quite uncomfortable to sit on, and it also smelled a bit musty. Plus the dining table was too high for it, and only one other chair was provided in the space, which was also slightly too low for it.
*The kitchen was stocked with basic appliances, pots and pans, etc. but had the bare minimum number of utensils - which were kind of hidden in a drawer-within-a-drawer.
*It took us a long time to work out the curtains were electric, as it wasn't explained anywhere.
*When it wasn't impossible to get the TV to work, it was very unresponsive.
*Certain things, like the complimentary slippers and the fridge, were presumably designed primarily with Asian guests in mind and were a bit too low/small for us (two Western men).
*Considering that the nearest decently sized supermarket is at least a 15-walk away, and given how much (unused) space there is on the lobby level, the hotel could do with having its own small cafe or breakfast bar or something.
*The location (within an easy 5-minute stroll of the Raffles Place metro and close to both the river and the Marina Bay area) was the main reason we chose to stay here, and it was perfectly situated.
*Our room, like the hotel itself, was very clean.
*The bathroom was nicely appointed, and the shower was very spacious.
*There was more than enough wardrobe space for everything we wanted to hang up and put away, plus one of the cupboards had an easy to use and reliable electronic safe in it.
*Once we figured out how it all worked, the lighting and air conditioning systems were very good. The air conditioning was also split between the main level and the loft, which meant we could (and did) use one or the other depending which part we were using.
*The pool was lovely, and towels were provided. Being open until 10.00 pm was great, as that was the best - and quietest - time of day to use it. There's also a jacuzzi, but I couldn't get it to work (but maybe that was just me being a bit dense).
*The walking track around the outside of the hotel is a great idea and really well designed.
*The WiFi was fast and reliable.
*The electronic Do Not Disturb function was a great addition, and the cleaners respected our privacy throughout our stay.
BAD POINTS
*Given the already high cost of the ordinary loft, we decided we might as well pay extra for the Grand Loft. My advice to anyone thinking of doing the same is: don't bother. We were attracted by the extra 10 m2 of space, but it turns out that's pretty much all useless corridor space. Everything else is basically exactly the same as in the smaller loft.
*Even with the significantly expanded width, the bedroom area on the loft level was no wider. In fact it was very pokey, plus there was just the single mattress on the floor, and the bed linen was the non-breathing variety which gets uncomfortable in a climate like Singapore has (even with air conditioning).
*The sofa in the living area was (we think) a fold-down futon, and therefore quite uncomfortable to sit on, and it also smelled a bit musty. Plus the dining table was too high for it, and only one other chair was provided in the space, which was also slightly too low for it.
*The kitchen was stocked with basic appliances, pots and pans, etc. but had the bare minimum number of utensils - which were kind of hidden in a drawer-within-a-drawer.
*It took us a long time to work out the curtains were electric, as it wasn't explained anywhere.
*When it wasn't impossible to get the TV to work, it was very unresponsive.
*Certain things, like the complimentary slippers and the fridge, were presumably designed primarily with Asian guests in mind and were a bit too low/small for us (two Western men).
*Considering that the nearest decently sized supermarket is at least a 15-walk away, and given how much (unused) space there is on the lobby level, the hotel could do with having its own small cafe or breakfast bar or something.
Hotel response
Comment: 1 February
Dear phutty,
Greetings from Citadines Raffles Place Singapore!
Thank you for your detailed and thoughtful review following your stay at our serviced residence.
We are delighted to hear that you and your lovely partner enjoyed our residence’s great location and the cleanliness and ambiance of the 9th level one-bedroom Executive loft apartment.
We sincerely apologize for the inconvenience you experienced with the TV. Please allow us to share that our team is always available to assist with any issues, and we encourage guests to approach us for help.
Regarding your feedback about the absence of dining outlets in our property, we would like to explain that Citadines Raffles Place is a serviced residence and not a hotel. Hence, we humbly admit our services, facilities and products differ from those available at hotels. However, our team would be most glad to recommend nearby places to eat upon request. We seek your kind understanding in this matter.
We truly appreciate your constructive feedback about the Grand Loft apartment, bedroom area, sofa, dining table, kitchen utensils, electric curtains, and other amenities. Your comments are valuable, and we will share them with our colleagues in the relevant departments to review and make necessary improvements.
All of us have truly enjoyed being of service to you and your lovely partner at our serviced residence.
We earnestly look forward to welcoming you and your lovely partner back for an even better experience in the future.
We are at your service, and we wish both of you well.
Thank you once again for your valuable feedback and for choosing to stay with us.
Best regards,
The management of Citadines Raffles Place Singapore
Greetings from Citadines Raffles Place Singapore!
Thank you for your detailed and thoughtful review following your stay at our serviced residence.
We are delighted to hear that you and your lovely partner enjoyed our residence’s great location and the cleanliness and ambiance of the 9th level one-bedroom Executive loft apartment.
We sincerely apologize for the inconvenience you experienced with the TV. Please allow us to share that our team is always available to assist with any issues, and we encourage guests to approach us for help.
Regarding your feedback about the absence of dining outlets in our property, we would like to explain that Citadines Raffles Place is a serviced residence and not a hotel. Hence, we humbly admit our services, facilities and products differ from those available at hotels. However, our team would be most glad to recommend nearby places to eat upon request. We seek your kind understanding in this matter.
We truly appreciate your constructive feedback about the Grand Loft apartment, bedroom area, sofa, dining table, kitchen utensils, electric curtains, and other amenities. Your comments are valuable, and we will share them with our colleagues in the relevant departments to review and make necessary improvements.
All of us have truly enjoyed being of service to you and your lovely partner at our serviced residence.
We earnestly look forward to welcoming you and your lovely partner back for an even better experience in the future.
We are at your service, and we wish both of you well.
Thank you once again for your valuable feedback and for choosing to stay with us.
Best regards,
The management of Citadines Raffles Place Singapore
Couple
GE
Comment: 9 Jan 2025
Stayed in: Jan 2025
Two Night!
As with all things in Singapore, the Apart’otel was clean, friendly & efficient. The staff at Sol&Luna were so kind, we weren’t hungry, just came up to visit! The woman keeping the lobby & pool areas clean spoke little English, but she went above & beyond to make sure we were taken care of.
Hotel response
Comment: 15 January
Dear SonnyandKelley,
Greetings!
Thank you so much for taking the time to share your wonderful experience at Citadines Raffles Place Singapore.
All of us are delighted you and your partner had a fabulous stay at our serviced residence.
We are especially grateful for your kind words about our housekeeping team member Xiao Ge!
It is heartwarming to know that, despite the language barrier, she was able to understand and fulfill your needs effectively. Her dedication to going above and beyond to meet your requests truly embodies the spirit of exceptional service that we strive to provide to all our guests.
It is indeed heartening to learn that our service motto of actions speak louder than words was evident in Xiao Ge’s service, and we assure you that your compliments will be shared with the entire team, and we will ensure that the housekeeping team member Xiao Ge receives the recognition she deserves for her outstanding efforts. Thank you for making Xiao Ge feel valued!
With your experience staying with us, all of us sincerely hope you will now make Citadines Raffles Place your choice serviced residence whenever your travels bring you and your partner back to our city-state, and you will also recommend us to your family and friends.
Should you require any assistance with your future stays at our residence, we invite you to contact us as we would be most glad to be of assistance to you and your partner.
It has truly been our great pleasure and privilege to have been of service to you and your partner at our serviced residence, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.
We are at your service. and we wish both of you well.
Thank you for your valued support.
Kind regards,
The management of Citadines Raffles Place Singapore
Greetings!
Thank you so much for taking the time to share your wonderful experience at Citadines Raffles Place Singapore.
All of us are delighted you and your partner had a fabulous stay at our serviced residence.
We are especially grateful for your kind words about our housekeeping team member Xiao Ge!
It is heartwarming to know that, despite the language barrier, she was able to understand and fulfill your needs effectively. Her dedication to going above and beyond to meet your requests truly embodies the spirit of exceptional service that we strive to provide to all our guests.
It is indeed heartening to learn that our service motto of actions speak louder than words was evident in Xiao Ge’s service, and we assure you that your compliments will be shared with the entire team, and we will ensure that the housekeeping team member Xiao Ge receives the recognition she deserves for her outstanding efforts. Thank you for making Xiao Ge feel valued!
With your experience staying with us, all of us sincerely hope you will now make Citadines Raffles Place your choice serviced residence whenever your travels bring you and your partner back to our city-state, and you will also recommend us to your family and friends.
Should you require any assistance with your future stays at our residence, we invite you to contact us as we would be most glad to be of assistance to you and your partner.
It has truly been our great pleasure and privilege to have been of service to you and your partner at our serviced residence, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.
We are at your service. and we wish both of you well.
Thank you for your valued support.
Kind regards,
The management of Citadines Raffles Place Singapore
Comment: 23 Mar 2025
Stayed in: Mar 2025
The property was very clean including all the enmities. The pool are is very beautiful and Zen relaxing. We ordered once a refill of toiletries in our room by calling front desk from the room and to our surprise it was delivered by a cute and very friendly robot. We were amazed with that hotel feature:)
Comment: 26 Feb 2025
Stayed in: Feb 2025
Highly practical room design - they pack a lot of functionality into a small space. Combined with the coffee/grab n go and coworking amenities on level 9 this makes a great independent/business base for a single or couple. The location in their heart of raffles place couldn't be more convenient either with easy access to food and shops and 3 MRT lines within a few minutes walk/
Comment: 21 Feb 2025
Stayed in: Jan 2025
Fantastic location 5 min walk to Boat Quay/ 10 min to China Town. Hawkers Market in complex with two levels of Asian delights, noodles, Laksa, all the good gear - servicing the financial district workers. Short walk to the Bay & favourite roof top bar, The Fortuna Bay Hotel
Location
88 Market St, Level 9, Outram, Singapore, 048940, Singapore|1.19 km from city centre
10 things to dowithin 1.14 km
Transportationwithin 19.76 km
Airportwithin 18.29 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of SGD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Housekeeping services are available three times a week (except for Sundays and Public Holidays). Please note that there will be a power outage on the 3rd of November of 2024 from 07:00 to 15:00.
Citadines Raffles Place Singapore: FAQs
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