Premier Inn Düsseldorf City Friedrichstadt
14 Harkortstraße, Stadtbezirk 1-Stadtmitte, Dusseldorf, 40210, Germany
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Premier Inn Düsseldorf City Friedrichstadt
Premier Inn Düsseldorf City Friedrichstadt
Attractively situated in the centre of Düsseldorf, Premier Inn Düsseldorf City Friedrichstadt features air-conditioned rooms, a bar and free WiFi. The property is close to German Opera at River Rhein, Kunsthalle Düsseldorf and Kom(m)ödchen.
Ratings and reviews
Cleanliness4.0
Location4.3
Service3.8
Rooms4.1
Value4.1
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Couple
UK
Comment: 18 Apr 2025
Simply the Best
We stayed here on April 1st and 2nd 2025. We can highly recommend this Premier Inn, it is in a great location, close to the Hauptbahnhof and various means of seeing this lovely city.
We were made very welcome here, check-in was very speedy, the room was great, we booked a Premier Plus room, excellent! The lobby, bar and restaurant area were very cosy and welcoming. Anja served our drinks with a constant smile, her personality was warm and friendly at all times with all the customers. We look forward to returning again!
Well done, have visited many Premier Inns over the years but this one takes top prize!! Best wishes,
Gaye(Mayger) and John (Brazier)
We were made very welcome here, check-in was very speedy, the room was great, we booked a Premier Plus room, excellent! The lobby, bar and restaurant area were very cosy and welcoming. Anja served our drinks with a constant smile, her personality was warm and friendly at all times with all the customers. We look forward to returning again!
Well done, have visited many Premier Inns over the years but this one takes top prize!! Best wishes,
Gaye(Mayger) and John (Brazier)
Solo traveller
AU
Comment: 14 Jan 2025
Stayed in: Jan 2025
Premier Inn has changed. Sad
I've stayed at many Premier Inns before and never complained. This one left me disappointed.
Firstly, reception staff were efficient and delightful.
The room is as I expected, clean, comfortable bed, good-sized, everything worked.
Now the problems.
There was no housekeeping for my entire 3 night stay. No replenishing of tea and coffee, etc, no emptying of bins, no change of towels.
When I went to ask about getting a new towel, I noticed there was no phone in the room. I had to go to reception to get one. This wasn't an issue. I was given one immediately. However, to me, this is a serious health and safety problem. If a person falls over or is sick, they need to be able to contact reception urgently. Guests don't always have access to a mobile phone.
Finally, there is an issue with the electrical outlets near the bed. For some reason, you can't plug anything into them (photo attached). They seem to have been blocked. There is a USB port, which is half useful, but there needs to be more.
It's a shame their management are cutting back on basic services (staff) because Premier Inn used to be so much better. Hopefully, they'll realise their mistake.
Firstly, reception staff were efficient and delightful.
The room is as I expected, clean, comfortable bed, good-sized, everything worked.
Now the problems.
There was no housekeeping for my entire 3 night stay. No replenishing of tea and coffee, etc, no emptying of bins, no change of towels.
When I went to ask about getting a new towel, I noticed there was no phone in the room. I had to go to reception to get one. This wasn't an issue. I was given one immediately. However, to me, this is a serious health and safety problem. If a person falls over or is sick, they need to be able to contact reception urgently. Guests don't always have access to a mobile phone.
Finally, there is an issue with the electrical outlets near the bed. For some reason, you can't plug anything into them (photo attached). They seem to have been blocked. There is a USB port, which is half useful, but there needs to be more.
It's a shame their management are cutting back on basic services (staff) because Premier Inn used to be so much better. Hopefully, they'll realise their mistake.
Hotel response
Comment: 15 January
Dear AlbyOneGG
Dear [Guest's Name],
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.
Regarding the absence of a telephone in your room, we would like to clarify that in all Premier Inn hotels across Germany, there are no telephones in the rooms. This is part of our strategy to maintain attractive room rates for our guests. By focusing only on the essential amenities, we are able to offer a competitive price. We list all items included in the room on our website, so you can always check what to expect ahead of time.
As for the issue of housekeeping, we want to explain that the savings from the reduced cleaning service are donated to "Children for a Better World," a charity we support. However, if you would prefer a daily cleaning service during your stay, we would be happy to accommodate that. Please just let us know, and we will arrange it for you.
Regarding the security system in the room, we would like to reassure you that there are security modules installed in every room. If you need assistance, simply activate the module, and our reception will be promptly notified to offer support.
Lastly, we apologize for the issue with the power outlet by the bed. We have already had our technician repair it, and we regret any inconvenience this caused.
Once again, we appreciate your feedback, and we are committed to improving our services to ensure a more enjoyable experience for all of our guests. We hope to welcome you back in the future.
Kind regards,
Premier Inn Hotel
Dear [Guest's Name],
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.
Regarding the absence of a telephone in your room, we would like to clarify that in all Premier Inn hotels across Germany, there are no telephones in the rooms. This is part of our strategy to maintain attractive room rates for our guests. By focusing only on the essential amenities, we are able to offer a competitive price. We list all items included in the room on our website, so you can always check what to expect ahead of time.
As for the issue of housekeeping, we want to explain that the savings from the reduced cleaning service are donated to "Children for a Better World," a charity we support. However, if you would prefer a daily cleaning service during your stay, we would be happy to accommodate that. Please just let us know, and we will arrange it for you.
Regarding the security system in the room, we would like to reassure you that there are security modules installed in every room. If you need assistance, simply activate the module, and our reception will be promptly notified to offer support.
Lastly, we apologize for the issue with the power outlet by the bed. We have already had our technician repair it, and we regret any inconvenience this caused.
Once again, we appreciate your feedback, and we are committed to improving our services to ensure a more enjoyable experience for all of our guests. We hope to welcome you back in the future.
Kind regards,
Premier Inn Hotel
Family traveller
Comment: 21 Apr 2025
Very good - slight Easter differences at Duss Premier Inns
Would have been 5/5, but the City Centre Premier Inn surprised customers with a chocolate Easter gift outside their door (other relatives were at this hotel). They also had some small Easter eggs at breakfast. I repaired the bathroom pedal bin. One of the curtain fastenings has undone. Rainfall shower head (not used) probably needs a descale.
Solo traveller
Comment: 6 Apr 2025
Good value for money
Clean rooms, conveniently located and very close to Central Station. Breakfast is fine but fits priced m. E. not. The television program does not offer any well-known public or private channels, but mainly foreign news channels.
Overall, good value for money.
Overall, good value for money.
Business traveller
UK
Comment: 4 Apr 2025
Falsely advertised as no working/activated air conditioning
This is the second time I have stayed in this hotel. There was an issue with the room air conditioning on my last stay so I emailed before staying again and was told any issues were now rectified.
My first room had no working air conditioning so I moved room. Still the same problem. They do not activate the air conditioning in the rooms resulting in my room becoming too warm to sleep. As the hotel is next to the central train station it is too noisy to leave the window open.
Every day I informed the staff I had a night of no/very little sleep and they kept saying the air conditioning would be activated by the time I returned in the evening. It was false promises and I could not move hotels due to availability as there was a large exhibition taking place in Düsseldorf.
I stay in Premier Inns across the world and this is the only one I have encountered a problem. The staff were unhelpful and gave false promises daily. The Premier Inn good night guarantee sleep is rubbish as I had 5 nights of no/little sleep with no resolution or compensation.
My first room had no working air conditioning so I moved room. Still the same problem. They do not activate the air conditioning in the rooms resulting in my room becoming too warm to sleep. As the hotel is next to the central train station it is too noisy to leave the window open.
Every day I informed the staff I had a night of no/very little sleep and they kept saying the air conditioning would be activated by the time I returned in the evening. It was false promises and I could not move hotels due to availability as there was a large exhibition taking place in Düsseldorf.
I stay in Premier Inns across the world and this is the only one I have encountered a problem. The staff were unhelpful and gave false promises daily. The Premier Inn good night guarantee sleep is rubbish as I had 5 nights of no/little sleep with no resolution or compensation.
Very good location
14 Harkortstraße, Stadtbezirk 1-Stadtmitte, Dusseldorf, 40210, Germany|1.25 km from city centre
10 things to dowithin 1.57 km
Transportationwithin 1.63 km
Airportwithin 20.06 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
6 years old and under
Free
Children can stay in existing beds:
15 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Western breakfast
Breakfast price
$32 (≈EUR 17.9)/person
Breakfast times
07:00 - 10:30 from Monday to Sunday
Please inform Ttdropin Homestay in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. A deposit via bank wire or Paypal within 48 hours may be required to secure your reservation. The property may contact you with instructions after booking. Please note that guests will not be able to check in after 22:00. This property does not offer disposable toothbrushes and toothpaste. Guests who require breakfast need to inform the property at check-in, charges apply. Each unit allows 1 child under the age of 6 to stay for free.
This hotel accepts the following payment methods:
Premier Inn Düsseldorf City Friedrichstadt: FAQs
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