Catalonia Berlin Mitte
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Catalonia Berlin Mitte
Catalonia Berlin Mitte
Catalonia Berlin Mitte is located in front of the Heinrich-Heine-Str. Underground Station, and within 15 minutes' walk from Berlin's main sights. It offers free WiFi in all areas, and a brand new gym and a small sauna.
Ratings and reviews
Traveller reviews
Comment: 16 Feb 2025
Stayed in: Feb 2025
Excellent staff and really good, spacious rooms.
Comment: 8 Mar 2025
Terrible Experience – Items Stolen, No Full Compensation, and Poor Customer Service
During my stay, I had personal belongings stolen from my room, including two laptops, my children’s Nintendo Switches, and several other valuable items, amounting to a total of 4,900 Euro. The reason for the theft? A hotel cleaning staff member allowed a thief to enter my room while it was being cleaned, and they stole my possessions right under the hotel's watch.
The hotel staff initially assured me that they would compensate me for the stolen items and even called the police to file a report. After I returned to my home country, I was told I had to await the outcome of the hotel’s insurance claim. However, this was a complete failure on their part, as the theft happened due to the hotel’s negligence.
Six months passed, and after constant communication with Mr. Sven Hartung, the Hotel Director, and their insurance company, I was told that the insurance was only willing to pay 1,500 Euro. After further back and forth, they raised the offer to 2,000 Euro, but that was still far below what I was entitled to. I requested that the hotel make up the difference, as it was their staff’s fault that the theft occurred. In response, Mr. Hartung offered just an additional 1,000 Euro, bringing the total to 3,000 Euro – still leaving me with a loss of 1,900 Euro.
I even offered to settle the matter by having the hotel match the insurance amount (2,000 Euro) so that I would receive 2,000 from both the hotel and insurance. This would still leave me losing 900 Euro, but I just wanted the matter to be resolved. Unfortunately, the hotel refused to meet this offer.
To make matters worse, the staff's actions directly contributed to the theft: they opened my door, spoke with the thief, allowed the thief access to my room, and simply let them take my items. For the hotel to only offer me 3,000 Euro after the theft of 4,900 Euro in property is completely unacceptable, especially when I provided all receipts for the stolen items.
I acted in good faith, was patient, and trusted the hotel to do the right thing, but this entire experience has been a nightmare. The staff and management are untrustworthy, and the hotel failed to take responsibility for their actions.
Do yourself a favor and avoid this hotel at all costs. They will promise you everything in the moment but leave you high and dry afterward. This was a terrible, frustrating, and unfair experience.
Comment: 12 Feb 2025
Stayed in: Feb 2025
I was initially put off by the somewhat 'curt efficiency' of the woman at reception, but all subsequent encounters were more like my earlier stays at the hotel with warm and friendly staff. I especially appreciated the unexpected birthday surprise of cheese cake!!!
Comment: 31 Dec 2024
Stayed in: Dec 2024
Great Hotel near Alexanderplatz.
The staff is very nice, helpful and professional.
The breakfast is sensational, the omelets prepared on demand are exquisite and at the level of room service nothing to say.
The hotel is large and the style changes from usual with the welcome and the bar and lunch part industrial loft style.
We really liked it.
Hotel response
Comment: 22 January
Cordialement,
Damian Alvarez
Directeur adjoint
Comment: 11 Dec 2024
Stayed in: Dec 2024
Highly recommend
Hotel response
Comment: 14 December
Best regards,
Damian Alvarez
Assistant Manager
Excellent location
Köpenicker Str. 80-82, Mitte, Berlin, 10179, Germany|2.33 km from Friends forever galerie
10 things to dowithin 1.59 km
Transportationwithin 14.80 km
Airportwithin 17.16 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
1 year old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
$40 (≈EUR 23.0)/person
Breakfast menu
Buffet.
Different policies will apply for bookings of more than 4 room(s) and additional fees will be charged.
During your stay, you need to pay local city tax/mandatory bed tax/city tourism tax, which you need to pay at the front desk separately. Some room rates include this fee, and the fee is subject to the hotel's notification.
Cash