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Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine

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$535

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1 night

All taxes and fees included

on Booking.com
$535
a night

Double room

Non refundable
Meals not included
on Agoda
$539
a night

Double room

Non refundable

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Fast facts

Check in from		16:00
Check out by		12:00
Breakfast		Breakfast available.
Pets		Pets allowed with extra charge.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa

More about Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine

Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine

Situated in the historic village of Gemenos, this 18th-century house is set on the edge of a park amongst lavender and olive trees. It offers an outdoor swimming pool and Circuit Paul Ricard is 20 minutes' drive away.

Ratings and reviews

Cleanliness4.7
Location4.6
Service4.5
Rooms4.6
Value4.1
Sleep quality4.7

Traveller reviews

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Mentioned by travellers

Comment: 21 Oct 2024

Stayed in: Oct 2024

Honestly, one of the best days of my life I have two small children, and they made us feel absolutely at home
Solo traveller
RU

RU

Comment: 5 Apr 2024

Stayed in: Apr 2024

Magnificent hotel in Provence!

The hotel is located in a small village, an hour's drive from Marseille. Well-groomed area, parking, small swimming pool. It was nice to walk around the area and admire the lush greenery and sounds of nature.
The hotel has a very decent restaurant, awarded a Michelin star.

Hotel response

Comment: 9 May

Cher Monsieur,
Nous vous remercions de partager vos impressions avec nous et sommes ravis de lire votre retour positif suite à votre expérience dans notre Maison La Magdeleine***** Votre satisfaction est notre plus belle récompense!
A très bientôt,
LA DIRECTION

Comment: 25 Sep 2024

Stayed in: Sep 2024

This is a beautiful property and the chef is amazing! When traveling to Europe, I like to feel like I’m staying in Europe, and La Magdeleine has so much character and charm! We would definitely stay here again.
Family traveller
US

US

Comment: 5 Sep 2024

Stayed in: Aug 2024

NOT FIVE STAR - FAR FROM IT

Sadly this is a property that is not meeting 5 star standards, both in terms of infrastructure and service. The team tried to ‘school me’ on what to expect in a 5-star establishment when I challenged them, sadly they picked the wrong person to try to educate: I stay in average 100+ nights/year in 5 star hotels for work and also work in this industry, so I have an above average understanding of standards. And sadly, in their case, they are well below 5 star standards. Our main challenge during our stay was the air conditioning. We couldn’t get the temperature in our room below 28C/82F due to the weak and old air con unit. They tried to convince me that it wasn’t possible for aircons to cool a room below 10 degree celcius than the outside temperature (hmmm obviously not the case, a modern, functioning AC system can get the temp down to 18C/65F even if it’s 40C/100F+ outside). They wouldn’t admit that it was their 20+ year old AC system that couldn’t do the job. Then they gaslit me in making it seem like it was my fault: “you’re probably from America, you’re used to sleeping in rooms that are too cold. It’s not common in France, what we have here is normal’. Hmmm again, no (AMERICAN GUESTS BEWARE!). Regardless of what temperature I’m used to sleeping in, you cannot expect me (or anyone, especially not my 5-month old baby) to sleep comfortably in a room at 28C/82F. When I explained that we had a sleepless night because our baby (who normally sleeps through the night) was up all night, uncomfortable, there was no apology, no compassion, no offer to make amends, just defensiveness. Not a smile, no hospitality, nothing. I made the mistake of flagging that the mini fridge in the room didn’t work either, which also got a defensive response (it’s not supposed to be as cold as a regular fridge, it’s not going to keep food cold etc). Ok cool, again, not the point: the fridge was on the maximum setting and everything was room temp in there, even just bottled water.
As opposed to admitting their shortcomings, the staff are defensive and argumentative (as you can probably see from their responses to the other negative reviews. I’m sure they’ll find something to accuse me of instead of admitting the issues and/or responding hospitably).
Real disappointment - this was supposed to be a treat for our family as my husband just finished participating in the Paris Olympics but sadly it was a very frustrating 3 days instead. Hard pass next time. Real shame as it’s a lovely setting and property.

Hotel response

Comment: 7 September

Chère Madame,
Nous nous permettons de vous répondre en français car pour avoir conversé avec vous, nous savons que vous le pratiquez parfaitement.
Nous avons été conscients que la climatisation de la chambre ne vous convenait pas, raison pour laquelle nous avons tout de suite réagit en vous proposant une autre chambre (surclassée) mais vous omettez de le dire dans votre commentaire . Effectivement certaines de nos climatisation datent un peu et ne l'avons pas caché.
En revanche, il est sûr que lorsque les températures extérieures affichent 38°C, il est difficile d'avoir 18°C dans une chambre comme vous le souhaitiez mais celle-ci affichait tout de même 23°C, ce qui, selon nous, parait acceptable. Pour information, il est préconisé pour la santé, d'avoir une différence de -8 ou -10° C en dessous de la témpérature extérieure.
Par ailleurs, durant votre séjour, nous nous sommes régulièrement inquiétés de savoir si tout allait bien et vous n'avez jamais démantis.
Nous sommes à nouveau navrés que notre hôtel ne vous ait pas convenu car nous comprenons que celui-ci, de part son charme provençal et son architecture du XVIIIè siècle, ne corresponde pas aux ideaux des hôtels standardisés auxquels vous êtes habitués.
Bien cordialement,
LA DIRECTION
Couple

Comment: 3 Sep 2024

Stayed in: Sep 2024

Restaurant does not live up to Michelin-star quality

We have been staying at the hotel for four nights. Overall a nice experience, but the rooms are too outdated and do not meet the criteria for a 5-star hotel. Breakfast was great at 30 euros per person.
The main reason we are disappoined with our stay, is the quality of the 1 Michelin- star restaurant. A week before our dinner, I asked the restaurant to take into consideration that my wife is pregnant. One day before the dinner, I mentioned this again at the hotel reception and we were reassured that this would not be a problem as there would be plenty of options for pregnant women.
To our surprise, the restaurant had no idea how to handle this situation the day of our dinner. For the first dish, my wife received the same course as I did, but without the main ingredient: the fish. All that was left was cucumber in a bit of sauce (see photo of my wife’s couse compared to mine). For the second course, she received almost the exact same dish that was served to her as the main course. The only difference being that for the second dish, the veil (cooked: well done) was replaced by mushrooms.
All in all we consider this unacceptable for a restaurant with a price range of ~ 200 euros a person. We cannot image that a Michelin chef was attending the kitchen the night we dined here. Especially with Michelin star restaurants, you would expect the chef to see it as a challenge to prepare something suitable, but creativity was absolutely lacking here.

Hotel response

Comment: 28 September

Dear Sir,
Thank you for your feedback and we are pleased to hear that you enjoyed your stay overall, although the Provençal decor was not to your taste.
At the time of your departure, you had already mentioned the disappointment regarding the meal offered to your wife and we sincerely regret this. We would like to make it clear that it was not the quality of the dishes that was in question but rather the lack of variety in the menu.
that is why in response to your disappointment, we have offered some of the dishes, but you failed to mention this in your message.
Nevertheless, your comments will have enabled us to review the offer made to people with dietary constraints.
With our many thanks
Yours sincerely
DIRECTION

Excellent location

4.6

2 Rond point des Charrons, Gémenos, 13420, France|0.80 km from Parc d'Albertas

10 things to dowithin 2.50 km

0.80 km
1.48 km
1.71 km
1.83 km

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

Cribs cannot be added. Children 5 years old and over can use extra beds for an additional charge of EUR 30.0.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Set menu.

Breakfast price

$51 (≈EUR 28.0)/person

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). It is recommended to make a reservation for lunch and dinner. A baby cot can be provided upon request free of charge. Please note that the Suites can accommodate one extra bed, upon request and subject to availability.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logo

Cash

Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine: FAQs

Yes, Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine does have a restaurant.
At Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine you can check in from 16:00, and you'll need to check out before 12:00.
Yes, there is parking available at Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine.
Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine is 0.5 km away from Gémenos city centre.
Hôtel - Restaurant & Spa La Magdeleine - Mathias Dandine is in Gémenos, France and is 0.5 km away from Gémenos city centre.

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