Polana Serena Hotel
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Air conditioning
Airport Shuttle
Pool
Fitness Center
More about Polana Serena Hotel
Polana Serena Hotel
Offering an outdoor pool and a restaurant, Polana Serena Hotel is located in Maputo. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a mini-bar. There is also an electric kettle.
Ratings and reviews
Cleanliness4.4
Location4.6
Service4.2
Rooms4.2
Value3.7
Sleep quality4.3
Traveler reviews
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Mentioned by travelers
Solo traveler
Comment: Jan 19, 2025
Stayed in: Dec 2024
A Stunning Seaside Escape in Maputo
Staying at Polana Hotel was an unforgettable experience. The highlight for me was the breathtaking sea view—it’s absolutely mesmerizing, especially at sunrise and sunset. The hotel’s blend of historic charm and modern luxury adds to its appeal, making it a perfect spot for relaxation.
Highly recommended for anyone visiting Maputo!
Highly recommended for anyone visiting Maputo!
Hotel response
Comment: January 21
Dear Ambassador John,
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Nelson Rodrigues
General Manager
Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Nelson Rodrigues
General Manager
Comment: Jan 31, 2025
Stayed in: Jan 2025
Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old.
First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers.
More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service.
I am guessing again this was because they wanted to save money with the hotel not being busy.
I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little.
If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers.
More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service.
I am guessing again this was because they wanted to save money with the hotel not being busy.
I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little.
If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Comment: Nov 21, 2024
Stayed in: Nov 2024
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Couple
Comment: Sep 29, 2024
Stayed in: Sep 2024
Polana Hotel, the pearl in the crown of Maputo. Not quite, please paint the exterior white again!
My partner surprised me with a two day stay at the Polana Hotel in Maputo, Mozambique. The arrival at the original building is spectacular. The interior of the hotel public spaces is so beautiful, unfortunately that is where it ends. We were housed in the newer addition which was a great disappointment. A 1970's style block of stacked units hidden from view of the main hotel. Absolutely CHARMLESS and with typical hotel type interior decorations so common in Africa. Woven grass placemats against the walls in the room and walls papered in a huge photo of the same grass placemats! It was definitely NOT what I expected. I do not like giving bad reviews but in all honesty 5 star this was not. The interior decorators could have done so much to make the rooms look a bit more luxurious and in tune with the original building. The bath in our bathroom was dirty as well as the floor. I reported this to the receptionist at the main reception and her English was very basic, so nothing was done about the bath during our stay. Service at the pool was absolutely shocking, you may pay for 5 star but that is not the service you receive. My partner ordered a drink, his mix and ice arrived about 30 minutes after the spirits were brought, this after he got up and went to search for the waiter. Once again miscommunication because the waiter spoke so little English. We travel extensively in Africa and abroad and even at the most basic of hotels there are staff that speak good English and can communicate with guests that do not speak the local language. At a 5 star hotel all waitstaff and receptionists should be able to communicate fluently in at least one other international language than their mother tongue. This should be established before a person is employed to work with foreign tourists. The pool had broken tiles at the bottom, not safe for bare feet. The coffee station in our room sported one teaspoon for two people, 2 sachets of coffee, 2 sachets of decaf, 3 sachets of sugar of brown and white each, and 2 little containers of milk. I want coffee on tap on the hottest of days so we went and bought coffee, milk and sugar for the room. I'm not going to order from room service every time I want a cup. The first night we ordered room service, the food arrived lukewarm in plastic wrap. No plate covers to keep the food remotely hot after the poor waiter had to trek from the main building to the cement block we were housed in. I can say that the breakfast at the main hotel is truly wonderful. I have not tasted such delicious Pasteis de Nata in Portugal, and they are really blessed with whoever the chef in charge of the food is. In general Mozambicans are friendly and outgoing people and Maputo is a cosmopolitan city and very vibrant. Well worth a visit if travelling in Mozambique. If the Polana is on your bucket list too, please ask to be housed in the original building if possible to avoid disappointment. If only we had known this beforehand. The 'new' addition was not what I expected and unfortunately this is now a memory that will not be cherished.
Hotel response
Comment: September 30
Dear Mrs Diana Ewert,
Greetings from POLANA SERENA HOTEL,
We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL.
Yours Sincerely,
Nelson Rodrigues
General Manager
Greetings from POLANA SERENA HOTEL,
We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL.
Yours Sincerely,
Nelson Rodrigues
General Manager
Comment: Oct 25, 2024
Stayed in: Oct 2024
Excellent customer service. The staff was extremely professional and helpful!
Excellent location
Av. Julius Nyerere, Maputo, 1380, Mozambique|1.71 km from UAE Embassy in Maputo
10 things to dowithin 1.20 km
1.71 km
1.81 km
1.42 km
Transportationwithin 3.30 km
3.30 km
Airportwithin 6.59 km
6.59 km
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
13 years old and over
$236 (USD150) per person per night
from 4 to 12 years old
$158 (USD100) per person per night
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
American-style breakfast, Asian-style breakfast, Continental breakfast, English breakfast, Gluten-free breakfast, Halal breakfast
Breakfast price
Please contact hotel for price information
This hotel accepts the following payment methods:
Cash
Polana Serena Hotel: FAQs
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