Serenity Authentic Glamping Tulum
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Serenity Authentic Glamping Tulum
Serenity Authentic Glamping Tulum
When you stay at Serenity Authentic Glamping Tulum in Xpu-Ha, you'll be by the sea, within a 15-minute drive of Akumal Beach and Puerto Aventuras Marina. This beach hotel is 12.3 mi (19.8 km) from Xplor Theme Park and 12.8 mi (20.6 km) from Xcaret Eco Theme Park. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Enjoy international cuisine at Mystic, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 30 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Ratings and reviews
Traveler reviews
Comment: Feb 13, 2025
Stayed in: Feb 2025
Comment: Feb 18, 2025
Worst place in Tulum
Comment: Dec 1, 2024
Stayed in: Nov 2024
This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea.
For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again.
Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed.
The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
Comment: Mar 8, 2024
Stayed in: Mar 2024
Excellent and exotic
Tranquility, relaxation and well-being.
Not noisy on road level contrary to reviews.
A little music in the evening on the beach until 11 p.m. but above all lulled by the sound of the evening breeze and the sea.
Absolutely not disappointed despite negative reviews.
Comment: Jun 27, 2024
Stayed in: Apr 2024
Greatest Relaxation
It also has to do with bringing your own positivity. We always enjoy ourselves, the wonderful staff and the beautiful property. Looking forward to our yearly visit.
Hasta luego amigos !
Excellent location
Carretera Federal KM 308, lote 6, 77734 Xpu, San Lorenzo, 77790, Mexico|0.55 km from Xpu-ha Beach
10 things to dowithin 2.26 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
Please contact hotel for price information
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